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Click the section titles to open or close them.
Click a question to open the answer. Purchase What is the refund policy for registration code purchases?You can read the refund policy of A&H Software Ltda. here. FingerAuth Password Manager and DigitalPersona software integration Do I have to register my fingerprints on both programs?For a fresh new installation of FingerAuth Password Manager on a machine running DigitalPersona Password
Manager or DigitalPersona Personal
, the default mode is to identify your fingerprints using the
DigitalPersona software, thus
you don't have to register your fingerprints on both programs. However, if you configured FingerAuth
Password Manager, in the fingerprint properties, to not identify your
fingerprints using the DigitalPersona software, in order to use both products in the same computer you must register your fingerprints
in FingerAuth Password Manager.
When I create a fingerprint login in Internet Explorer, will it be available automatically in
Firefox and vice-versa?No. FingerAuth Password Manager,
DigitalPersona Password Manager and DigitalPersona Personal
are different products and thus
do not share the fingerprint logins between them. To log in to the same page on both web browsers in
the same computer you must create the same fingerprint login in each browser. Multiple users of the same computer What happens with the fingerprints and logins in a computer used by several users?FingerAuth Password Manager is installed per user, and not per computer. In Windows 7, Vista, XP, 2000
and Server 2003 it means that there's no interference nor information sharing between the several users of
the same machine. The fingerprints and logins are stored separate for each user. Nevertheless,
Windows 98, 98SE and Me don't have real support for multiple users, thus in these operating systems
there's only one set of logins and fingerprints for all users therefore making the program usable by
only one person.
I registered FingerAuth Password Manager and installed it on another account in my computer, but it runs in trial mode. Why?FingerAuth Password Manager is installed per user, and not per
computer. If you installed FingerAuth Password Manager on another
account in your computer, you must follow the instructions to register
it again. Passwords If I change my password on a website I logged in by using my fingerprint, will FingerAuth Password
Manager automatically update the fingerprint login?No. When you change your password on a website you log in by using your fingerprint it's highly
recommended that you immediately update your fingerprint login, changing the previous password by
the new one. Until you do so the fingerprint login for this website will fail.
Is it possible to view the passwords in FingerAuth Password Manager?No. For your security, the passwords typed while creating or editing fingerprint logins aren't
displayed by FingerAuth Password Manager.
How can I manually backup my passwords and registered fingerprints?FingerAuth Password Manager doesn't offer yet any feature to backup, export or import your passwords. However, you can
manually backup both your passwords and registered fingerprints.
If you're using Windows 2000, 2003, XP, Vista or 7
1. Make sure Mozilla Firefox isn't running;
2. [2000/2003/XP] Click the "Start" menu and then click the "Run" option;
2. [Vista/7] Click the "Start" menu and then click the search text box;
3. [2000/2003/XP] In the just opened window, type "%APPDATA%\FingerAuth" (without the quotes) in the text field and click the "OK" button;
3. [Vista/7] Type in "%APPDATA%\FingerAuth" (without the quotes) and press the "ENTER" key;
4. A Windows Explorer window will open, containing only one icon, called "data.db"; right-click this icon and click the "Copy" option;
5. Switch to any location you want (Desktop, floppy drive, USB drive, My Documents, etc), right click the background and click the "Paste" option to create the backup copy;
If you're using Windows 98, 98SE or Me
1. Make sure Mozilla Firefox isn't running;
2. Click the "Start" menu and then click the "Run" option;
3. In the just opened window, type "%WINDIR%\Application Data\FingerAuth" (including the quotes) in the text field and click the "OK" button;
4. A Windows Explorer window will open, containing only one icon, called "data.db"; right-click this icon and click the "Copy" option;
5. Switch to any location you want (Desktop, floppy drive, USB drive, My Documents, etc), right click the background and click the "Paste" option to create the backup copy;
How can I restore the passwords and registered fingerprints that I manually backed up?NOTE: This procedure will overwrite any already existing
passwords and fingerprints registered with FingerAuth
Password Manager, replacing them by those contained in your backup copy.
If you're using Windows 2000, 2003, XP, Vista or 7
1. Make sure Mozilla Firefox isn't running;
2. Switch to the folder where your backup copy is located (Desktop, floppy drive, USB drive, My Documents, etc), right click the backup file named "data.db" and click the "Copy" option;
3. [2000/2003/XP] Click the "Start" menu and then click the "Run" option;
3. [Vista/7] Click the "Start" menu and then click the search text box;
4. [2000/2003/XP] In the just opened window, type "%APPDATA%" (without the quotes) in the text field and click the "OK" button;
4. [Vista/7] Type in "%APPDATA%" (without the quotes) and press the "ENTER" key;
5. A Windows Explorer window will open; search for a folder named "FingerAuth" and double click it; if such folder doesn't
exist (it may be the case if you've just installed FingerAuth Password Manager), right click the window background,
click the option "New" and then the option "Folder"; type in the name "FingerAuth" for the newly created folder and double-click it;
6. Right click the window background and click the "Paste" option; if the file "data.db" already exists, you'll be
prompted to confirm that it can be overwritten;
If you're using Windows 98, 98SE or Me
1. Make sure Mozilla Firefox isn't running;
2. Switch to the folder where your backup copy is located (Desktop, floppy drive, USB drive, My Documents, etc), right click the backup file named "data.db" and click the "Copy" option;
3. Click the "Start" menu and then click the "Run" option;
4. In the just opened window, type "%WINDIR%\Application Data" (including the quotes) in the text field and click the "OK" button;
5. A Windows Explorer window will open; search for a folder named "FingerAuth" and double click it; if such folder doesn't
exist (it may be the case if you've just installed FingerAuth Password Manager), right click the window background, click
the option "New" and then the option "Folder"; type in the name "FingerAuth" for the newly created folder and double-click it;
6. Right click the window background and click the "Paste" option; if the file "data.db" already exists, you'll be
prompted to confirm that it can be overwritten;
Unsupported fields Is FingerAuth Password Manager able to fill fields like "enter the word in the image above"?No. Such field has the purpose of avoiding that automated processes - called bots -
automatically log in to websites to catch e-mail addresses or display spam.
Is FingerAuth Password Manager able to fill fields in Java applets?No. Fields in Java applets aren't recognized by FingerAuth Password Manager.
Is FingerAuth Password Manager able to fill fields in Flash animations?No. Fields in Flash animations aren't recognized by FingerAuth Password Manager. Registration code Does the registration code expire? Do I have to acquire a new one every year or for each program release?No. FingerAuth Password Manager registration code is for lifetime. It never expires and you don't have to acquire a new one each
year or to get a new release of the program.
If I lose my registration code for any reason (e.g., I formatted my computer), do I have to buy a new one?No. FingerAuth Password Manager registration code is for lifetime, and your registration code(s) is(are)
accessible at any time in your registered user area. Fingerprint reader If I change the fingerprint reader, do I have to register my fingerprints again?No. FingerAuth Password Manager is able to recognize your fingerprints scanned by any compatible
fingerprint reader, which may not necessarily be the one used to register them. Fingerprints What do I do if I injured my finger?Although FingerAuth Password Manager is able to recognize a fingerprint even if the finger is cut or
injured, in some serious cases it may not occur. To avoid such situation it's recommended to
register at least two fingers.
Click a problem to open the solution. Installation/Update After installing/updating FingerAuth Password Manager and
restarting Firefox, it disappeared or wasn't installed/updatedThis problem may happen with FingerAuth Password Manager
releases previous to 1.2.0.1. Try the following solutions:
Solution 1: Close all Firefox windows, wait 10 seconds and start Firefox
again.
Check the FingerAuth Password Manager version in the "About" window. If
FingerAuth Password Manager wasn't installed/updated, manually
install/update it again
but, instead of clicking the "Restart Firefox" button (if available),
manually close all Firefox windows, wait 10 seconds and then start the
browser again.
Solution 2: Restart Firefox. Uninstall FingerAuth Password Manager,
taking care to answer "No" when asked if the registered fingerprints and
logins should be removed from the computer. Install the latest version
of FingerAuth Password Manager.
Solution 3: Restart Firefox. Uninstall FingerAuth Password Manager,
taking care to answer "No" when asked if the registered fingerprints and
logins should be removed from the computer. Uninstall Firefox, and
install it again. Install the latest version of FingerAuth Password
Manager.
After updating FingerAuth Password Manager, the Testech Bio-I CYTE
fingerprint reader stopped workingWith the release of FingerAuth Password Manager 1.0.1.0, the
driver used for the Testech Bio-I CYTE fingerprint reader was changed.
Check the "Driver download" section to download and install the correct
driver for the reader. Fingerprint reader The fingerprint reader doesn't workSolution 1: Disconnect from and plug the fingerprint reader again into the USB port.
Solution 2: Plug the reader into another USB port on the same computer to determine whether the original
USB port is faulty.
Solution 3: Restart the computer.
Solution 4: If you're running DigitalPersona Password Manager
or DigitalPersona Personal
, repair or reinstall it.
Solution 5: If you aren't running DigitalPersona Password Manager or
DigitalPersona Personal, reinstall the fingerprint reader
driver.
If you are using an external USB hub, maybe the fingerprint reader requires it to be self-powered in
order to work. Check this requirement in the reader's manual and ensure that the power supply of the
USB hub is plugged into the outlet.
The fingerprint reader light doesn't blink or blinks constantlyIf the fingerprint reader is an optical one and its light is on, but does not blink when touched,
unplug the reader and then plug it in again. If this does not solve the problem, try cleaning the
reader. A constantly blinking light may also indicate that the reader needs cleaning.
NOTE: Testech Bio-i CYTE isn't an optical reader thus it doesn't blink any light when touched. Also, no
light is on when it's working.
NOTE: SecuGen Hamster, Hamster II, Hamster III and Hamster Plus
readers,
at normal operation conditions, blink their
lights even when not touched.
NOTE: Swipe fingerprint readers don't blink any light when touched. Also, no light is on when they're
working.
Fingerprint reader does not light up when the computer wakes from sleep/hibernate modeSome USB controllers are not compatible with sleep/hibernate mode. Try disabling the power-saving
mode on the USB controller to solve the problem. Fingerprint login The fingerprint login for a web page disappearedSolution 1: Check if the web address is exactly the same that was used when creating the fingerprint
login. For your security, FingerAuth Password Manager enables fingerprint login only on pages whose
address is the same that was used when creating the login.
Solution 2: If the page changed too much since the fingerprint login was created, FingerAuth
Password Manager may not be able to recognize its login fields. In this case, create a new
fingerprint login for such page, using a title different from the previous one. Conflicts with other programs My anti-virus program reports that fingerauth.dll contains a virusIf you're sure that your computer isn't infected with any kind of virus, this may be a false
alarm, probably triggered by a recent virus definition update of your anti-virus program. To get rid
of the false alarm, set the file "fingerauth.dll" as an exception.
If you're using AVG Anti-Virus
1. Make sure Mozilla Firefox isn't running;
2. Double-click the AVG Anti-Virus icon on the system tray. In the AVG Anti-Virus window, double click
the "Resident Shield" icon. Click the "Manage exceptions" button at the bottom of the window. In the
just opened window, check the "Use excludes for the Resident Shield" box if it's not already checked,
and then click the "Edit list" button. In the just opened window, type in
"*\{8BD82C55-9A88-45D3-9EB8-2864BEEFD9CE}\components\fingerauth.dll" (without the quotes). Close the
opened AVG Anti-Virus windows by clicking the "OK" button. Click the button "Save changes" at the
bottom of the AVG Anti-Virus window;
3. Click "Advanced settings..." on the "Tools" menu in the AVG Anti-Virus window. In the
just opened window, click the "PUP Exceptions" entry in the left column and then click the "Add
exception" button. In the just opened window, type in "fingerauth.dll" (without the quotes) in the
"File" field, check the "Any location - do not use full path" box and then click the "Add" button.
Click the "OK" button to close the window.
If you're using avast! Antivirus
1. Make sure Mozilla Firefox isn't running;
2. Double-click the avast! icon on the system tray. In the just opened window, click the "Details... >>" button.
Click the "Standard Shield" entry in the left column and then click the "Customize" button. In the just
opened window, click the "Advanced" tab and then the "Add" button. Type in
*\{8BD82C55-9A88-45D3-9EB8-2864BEEFD9CE}\components\fingerauth.dll and press the
ENTER key. Close the opened avast! windows by clicking the "OK" button;
3. Right-click the avast! icon on the system tray and select "Program Settings..." on the menu. In the just opened
window, click the "Exclusions" entry in the left column and then click "Add". Type in
*\{8BD82C55-9A88-45D3-9EB8-2864BEEFD9CE}\components\fingerauth.dll and press the ENTER key. Click the "OK" button to
close the window. FingerAuth Password Manager and DigitalPersona software integration The DigitalPersona software fingerprint menu doesn't appear
after installing/uninstalling
FingerAuth Password ManagerIf you just installed or uninstalled FingerAuth Password Manager, logoff and, after that, logon
again. If the problem persists, consult the
DigitalPersona software help.
"User or system changed, access denied to DigitalPersona fingerprints" errorThis error occurs if you copied the files of your computer to a new one or to a new user account. In
order to prevent unauthorized access to your fingerprint logins, if you configured FingerAuth Password
Manager to identify your fingerprints using DigitalPersona Password
Manager or DigitalPersona Personal, only the user who did it can
use the fingerprint logins.
Solution 1: Configure FingerAuth Password Manager to not identify your
fingerprints using the DigitalPersona software
in the original computer or user account, copy again the files of your computer to the
new one or to the new user account and then configure FingerAuth Password Manager once again to identify
your fingerprints using the DigitalPersona software.
Solution 2: Completely uninstall FingerAuth Password Manager from the new computer or user account, even
removing the registered fingerprints and all fingerprint logins created. Install FingerAuth Password
Manager again and create your fingerprint logins again.
"The DigitalPersona Password software installed is incompatible with the program" errorThis error occurs if the DigitalPersona software installed in your computer is incompatible with
FingerAuth Password Manager. The following DigitalPersona softwares are compatible with the
program:
- DigitalPersona Password Manager 1.0.1.624
- DigitalPersona Password Manager 2.0.0.1843
- DigitalPersona Password Manager 2.0.1.1843
- DigitalPersona Personal 3.0.0.2598
Uninstall the currently installed DigitalPersona software and install one that is compatible with
FingerAuth Password Manager.
"Access denied to DigitalPersona software" errorIf you're using Windows Vista or Windows 7
When asked by system, allow the integration program, signed by A&H
Software Ltda., to continue. You may need to enter an administrator
password for such operation.
If the problem persists or the system doesn't ask you to allow the
integration program to continue, try the solutions given to Windows XP
users.
If you're using Windows XP
Solution 1: If asked by FingerAuth Password Manager, logoff any other
user that is logged onto the computer and close any opened application
that is listed. Then click the "Continue" button to continue the
process.
Solution 2: Change your user account type (or ask the computer administrator) from "Limited user" to "Administrator". Install FingerAuth Password
Manager. Change back your user account type (or ask the computer administrator) to "Limited user".
When uninstalling FingerAuth Password Manager, you must follow the same
procedure above otherwise a clean uninstallation will not be done.
Solution 3: Ask the computer administrator do install FingerAuth Password Manager in his/her account, making sure to restart Firefox to complete the
installation process. Back to your account, start Firefox so FingerAuth Password Manager can integrate with the DigitalPersona software. If the
computer administrator wants, he/she may then uninstall FingerAuth Password Manager from his/her account, since doing so will not affect the program
in your account.
If the computer administrator uninstalls FingerAuth Password Manager, when you uninstall the program a clean uninstallation will not be done. To
solve this issue, after uninstalling ask the computer administrator to install and then uninstall FingerAuth Password Manager in his/her account.
This section contains drivers for all fingerprint readers compatible with FingerAuth Password Manager.
Make sure you download the right driver for your reader and operating system. Compatibility matrix for fingerprint readers FingerCap USB Driver 1.2 Fingerprint readers: Microsoft Fingerprint Reader, DigitalPersona U.are.U 4000,
DigitalPersona U.are.U 4000B, Testech Bio-i CYTE Operating systems: Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows Server 2003, Windows XP, Windows Vista, Windows 7 WARNING: Do not install this driver if you use DigitalPersona Password Manager or DigitalPersona Personal . [ Download FingerCap USB Driver 1.2 ] SecuGen Drivers 3.0 Fingerprint readers: SecuGen Hamster, SecuGen Hamster II, SecuGen Hamster III Operating systems: Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows Server 2003, Windows XP, Windows Vista, Windows 7 [ Download SecuGen Drivers 3.0 ] SecuGen Drivers 5.0 Fingerprint readers: SecuGen Hamster Plus Operating systems: Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows Server 2003, Windows XP, Windows Vista, Windows 7 NOTE: After installing the driver, run the program "SGSDKPatch.exe" contained in the USB folder. [ Download SecuGen Drivers 5.0 ] Cross Match USB SDK Release version 4.100 Fingerprint readers: Crossmatch V250, Crossmatch V300, Crossmatch V300 LC, Crossmatch V300 LC2, Crossmatch V500 Operating systems: Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP [ Download Cross Match USB SDK Release version 4.100 ]
· Registering the program 1. Click About on the FingerAuth Password Manager icon menu. 2. Click Register on the About window. 3. On the just opened window, paste the registration code you acquired in the text box. Make sure that all the code was pasted. 4. Click Register. Your copy of FingerAuth Password Manager is registered immediately and the registration data is shown in the version window. NOTE: If you registered your copy after the trial period expired, restart Firefox to complete the process. High resolution (Windows Media Video, 640x480, 0:45s, 2.72MB) Low resolution (Windows Media Video, 320x240, 0:45s, 1.00MB)
If you're a registered user
Please, log in to your registered user area and create a new priority support
request.
If you're unable to access your registered user area for any reason, use the Contact page to send your question. When filling the contact form, use the
same e-mail address used to access your registered user area, and remember to select that you're a registered
user.
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