Help and Support

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For a fresh new installation of FingerAuth Password Manager on a machine running DigitalPersona Password Manager or DigitalPersona Personal , the default mode is to identify your fingerprints using the DigitalPersona software, thus you don't have to register your fingerprints on both programs. However, if you configured FingerAuth Password Manager, in the fingerprint properties, to not identify your fingerprints using the DigitalPersona software, in order to use both products in the same computer you must register your fingerprints in FingerAuth Password Manager.

No. FingerAuth Password Manager, DigitalPersona Password Manager and DigitalPersona Personal are different products and thus do not share the fingerprint logins between them. To log in to the same page on both web browsers in the same computer you must create the same fingerprint login in each browser.

FingerAuth Password Manager is installed per user, and not per computer. In Windows 7, Vista, XP, 2000 and Server 2003 it means that there's no interference nor information sharing between the several users of the same machine. The fingerprints and logins are stored separate for each user. Nevertheless, Windows 98, 98SE and Me don't have real support for multiple users, thus in these operating systems there's only one set of logins and fingerprints for all users therefore making the program usable by only one person.

FingerAuth Password Manager is installed per user, and not per computer. If you installed FingerAuth Password Manager on another account in your computer, you must follow the instructions to register it again.

No. When you change your password on a website you log in by using your fingerprint it's highly recommended that you immediately update your fingerprint login, changing the previous password by the new one. Until you do so the fingerprint login for this website will fail.

No. For your security, the passwords typed while creating or editing fingerprint logins aren't displayed by FingerAuth Password Manager.

FingerAuth Password Manager doesn't offer yet any feature to backup, export or import your passwords. However, you can manually backup both your passwords and registered fingerprints.
If you're using Windows 2000, 2003, XP, Vista or 7
1. Make sure Mozilla Firefox isn't running;
2. [2000/2003/XP] Click the "Start" menu and then click the "Run" option;
2. [Vista/7] Click the "Start" menu and then click the search text box;
3. [2000/2003/XP] In the just opened window, type "%APPDATA%\FingerAuth" (without the quotes) in the text field and click the "OK" button;
3. [Vista/7] Type in "%APPDATA%\FingerAuth" (without the quotes) and press the "ENTER" key;
4. A Windows Explorer window will open, containing only one icon, called "data.db"; right-click this icon and click the "Copy" option;
5. Switch to any location you want (Desktop, floppy drive, USB drive, My Documents, etc), right click the background and click the "Paste" option to create the backup copy;
If you're using Windows 98, 98SE or Me
1. Make sure Mozilla Firefox isn't running;
2. Click the "Start" menu and then click the "Run" option;
3. In the just opened window, type "%WINDIR%\Application Data\FingerAuth" (including the quotes) in the text field and click the "OK" button;
4. A Windows Explorer window will open, containing only one icon, called "data.db"; right-click this icon and click the "Copy" option;
5. Switch to any location you want (Desktop, floppy drive, USB drive, My Documents, etc), right click the background and click the "Paste" option to create the backup copy;

NOTE: This procedure will overwrite any already existing passwords and fingerprints registered with FingerAuth Password Manager, replacing them by those contained in your backup copy.
If you're using Windows 2000, 2003, XP, Vista or 7
1. Make sure Mozilla Firefox isn't running;
2. Switch to the folder where your backup copy is located (Desktop, floppy drive, USB drive, My Documents, etc), right click the backup file named "data.db" and click the "Copy" option;
3. [2000/2003/XP] Click the "Start" menu and then click the "Run" option;
3. [Vista/7] Click the "Start" menu and then click the search text box;
4. [2000/2003/XP] In the just opened window, type "%APPDATA%" (without the quotes) in the text field and click the "OK" button;
4. [Vista/7] Type in "%APPDATA%" (without the quotes) and press the "ENTER" key;
5. A Windows Explorer window will open; search for a folder named "FingerAuth" and double click it; if such folder doesn't exist (it may be the case if you've just installed FingerAuth Password Manager), right click the window background, click the option "New" and then the option "Folder"; type in the name "FingerAuth" for the newly created folder and double-click it;
6. Right click the window background and click the "Paste" option; if the file "data.db" already exists, you'll be prompted to confirm that it can be overwritten;
If you're using Windows 98, 98SE or Me
1. Make sure Mozilla Firefox isn't running;
2. Switch to the folder where your backup copy is located (Desktop, floppy drive, USB drive, My Documents, etc), right click the backup file named "data.db" and click the "Copy" option;
3. Click the "Start" menu and then click the "Run" option;
4. In the just opened window, type "%WINDIR%\Application Data" (including the quotes) in the text field and click the "OK" button;
5. A Windows Explorer window will open; search for a folder named "FingerAuth" and double click it; if such folder doesn't exist (it may be the case if you've just installed FingerAuth Password Manager), right click the window background, click the option "New" and then the option "Folder"; type in the name "FingerAuth" for the newly created folder and double-click it;
6. Right click the window background and click the "Paste" option; if the file "data.db" already exists, you'll be prompted to confirm that it can be overwritten;

No. Such field has the purpose of avoiding that automated processes - called bots - automatically log in to websites to catch e-mail addresses or display spam.

No. Fields in Java applets aren't recognized by FingerAuth Password Manager.

No. Fields in Flash animations aren't recognized by FingerAuth Password Manager.

No. FingerAuth Password Manager registration code is for lifetime. It never expires and you don't have to acquire a new one each year or to get a new release of the program.

No. FingerAuth Password Manager registration code is for lifetime, and your registration code(s) is(are) accessible at any time in your registered user area.

No. FingerAuth Password Manager is able to recognize your fingerprints scanned by any compatible fingerprint reader, which may not necessarily be the one used to register them.

Although FingerAuth Password Manager is able to recognize a fingerprint even if the finger is cut or injured, in some serious cases it may not occur. To avoid such situation it's recommended to register at least two fingers.

This problem may happen with FingerAuth Password Manager releases previous to 1.2.0.1. Try the following solutions:
Solution 1: Close all Firefox windows, wait 10 seconds and start Firefox again. Check the FingerAuth Password Manager version in the "About" window. If FingerAuth Password Manager wasn't installed/updated, manually install/update it again but, instead of clicking the "Restart Firefox" button (if available), manually close all Firefox windows, wait 10 seconds and then start the browser again.
Solution 2: Restart Firefox. Uninstall FingerAuth Password Manager, taking care to answer "No" when asked if the registered fingerprints and logins should be removed from the computer. Install the latest version of FingerAuth Password Manager.
Solution 3: Restart Firefox. Uninstall FingerAuth Password Manager, taking care to answer "No" when asked if the registered fingerprints and logins should be removed from the computer. Uninstall Firefox, and install it again. Install the latest version of FingerAuth Password Manager.

With the release of FingerAuth Password Manager 1.0.1.0, the driver used for the Testech Bio-I CYTE fingerprint reader was changed. Check the "Driver download" section to download and install the correct driver for the reader.

Solution 1: Disconnect from and plug the fingerprint reader again into the USB port.
Solution 2: Plug the reader into another USB port on the same computer to determine whether the original USB port is faulty.
Solution 3: Restart the computer.
Solution 4: If you're running DigitalPersona Password Manager or DigitalPersona Personal , repair or reinstall it.
Solution 5: If you aren't running DigitalPersona Password Manager or DigitalPersona Personal, reinstall the fingerprint reader driver.
If you are using an external USB hub, maybe the fingerprint reader requires it to be self-powered in order to work. Check this requirement in the reader's manual and ensure that the power supply of the USB hub is plugged into the outlet.

If the fingerprint reader is an optical one and its light is on, but does not blink when touched, unplug the reader and then plug it in again. If this does not solve the problem, try cleaning the reader. A constantly blinking light may also indicate that the reader needs cleaning.
NOTE: Testech Bio-i CYTE isn't an optical reader thus it doesn't blink any light when touched. Also, no light is on when it's working.
NOTE: SecuGen Hamster, Hamster II, Hamster III and Hamster Plus readers, at normal operation conditions, blink their lights even when not touched.
NOTE: Swipe fingerprint readers don't blink any light when touched. Also, no light is on when they're working.

Some USB controllers are not compatible with sleep/hibernate mode. Try disabling the power-saving mode on the USB controller to solve the problem.

Solution 1: Check if the web address is exactly the same that was used when creating the fingerprint login. For your security, FingerAuth Password Manager enables fingerprint login only on pages whose address is the same that was used when creating the login.
Solution 2: If the page changed too much since the fingerprint login was created, FingerAuth Password Manager may not be able to recognize its login fields. In this case, create a new fingerprint login for such page, using a title different from the previous one.

If you're sure that your computer isn't infected with any kind of virus, this may be a false alarm, probably triggered by a recent virus definition update of your anti-virus program. To get rid of the false alarm, set the file "fingerauth.dll" as an exception.
If you're using AVG Anti-Virus
1. Make sure Mozilla Firefox isn't running;
2. Double-click the AVG Anti-Virus icon on the system tray. In the AVG Anti-Virus window, double click the "Resident Shield" icon. Click the "Manage exceptions" button at the bottom of the window. In the just opened window, check the "Use excludes for the Resident Shield" box if it's not already checked, and then click the "Edit list" button. In the just opened window, type in "*\{8BD82C55-9A88-45D3-9EB8-2864BEEFD9CE}\components\fingerauth.dll" (without the quotes). Close the opened AVG Anti-Virus windows by clicking the "OK" button. Click the button "Save changes" at the bottom of the AVG Anti-Virus window;
3. Click "Advanced settings..." on the "Tools" menu in the AVG Anti-Virus window. In the just opened window, click the "PUP Exceptions" entry in the left column and then click the "Add exception" button. In the just opened window, type in "fingerauth.dll" (without the quotes) in the "File" field, check the "Any location - do not use full path" box and then click the "Add" button. Click the "OK" button to close the window.
If you're using avast! Antivirus
1. Make sure Mozilla Firefox isn't running;
2. Double-click the avast! icon on the system tray. In the just opened window, click the "Details... >>" button. Click the "Standard Shield" entry in the left column and then click the "Customize" button. In the just opened window, click the "Advanced" tab and then the "Add" button. Type in *\{8BD82C55-9A88-45D3-9EB8-2864BEEFD9CE}\components\fingerauth.dll and press the ENTER key. Close the opened avast! windows by clicking the "OK" button;
3. Right-click the avast! icon on the system tray and select "Program Settings..." on the menu. In the just opened window, click the "Exclusions" entry in the left column and then click "Add". Type in *\{8BD82C55-9A88-45D3-9EB8-2864BEEFD9CE}\components\fingerauth.dll and press the ENTER key. Click the "OK" button to close the window.

If you just installed or uninstalled FingerAuth Password Manager, logoff and, after that, logon again. If the problem persists, consult the DigitalPersona software help.

This error occurs if you copied the files of your computer to a new one or to a new user account. In order to prevent unauthorized access to your fingerprint logins, if you configured FingerAuth Password Manager to identify your fingerprints using DigitalPersona Password Manager or DigitalPersona Personal, only the user who did it can use the fingerprint logins.
Solution 1: Configure FingerAuth Password Manager to not identify your fingerprints using the DigitalPersona software in the original computer or user account, copy again the files of your computer to the new one or to the new user account and then configure FingerAuth Password Manager once again to identify your fingerprints using the DigitalPersona software.
Solution 2: Completely uninstall FingerAuth Password Manager from the new computer or user account, even removing the registered fingerprints and all fingerprint logins created. Install FingerAuth Password Manager again and create your fingerprint logins again.

This error occurs if the DigitalPersona software installed in your computer is incompatible with FingerAuth Password Manager. The following DigitalPersona softwares are compatible with the program:
- DigitalPersona Password Manager 1.0.1.624
- DigitalPersona Password Manager 2.0.0.1843
- DigitalPersona Password Manager 2.0.1.1843
- DigitalPersona Personal 3.0.0.2598
Uninstall the currently installed DigitalPersona software and install one that is compatible with FingerAuth Password Manager.

If you're using Windows Vista or Windows 7
When asked by system, allow the integration program, signed by A&H Software Ltda., to continue. You may need to enter an administrator password for such operation.
If the problem persists or the system doesn't ask you to allow the integration program to continue, try the solutions given to Windows XP users.
If you're using Windows XP
Solution 1: If asked by FingerAuth Password Manager, logoff any other user that is logged onto the computer and close any opened application that is listed. Then click the "Continue" button to continue the process.
Solution 2: Change your user account type (or ask the computer administrator) from "Limited user" to "Administrator". Install FingerAuth Password Manager. Change back your user account type (or ask the computer administrator) to "Limited user". When uninstalling FingerAuth Password Manager, you must follow the same procedure above otherwise a clean uninstallation will not be done.
Solution 3: Ask the computer administrator do install FingerAuth Password Manager in his/her account, making sure to restart Firefox to complete the installation process. Back to your account, start Firefox so FingerAuth Password Manager can integrate with the DigitalPersona software. If the computer administrator wants, he/she may then uninstall FingerAuth Password Manager from his/her account, since doing so will not affect the program in your account. If the computer administrator uninstalls FingerAuth Password Manager, when you uninstall the program a clean uninstallation will not be done. To solve this issue, after uninstalling ask the computer administrator to install and then uninstall FingerAuth Password Manager in his/her account.

		Microsoft Windows
		Vista / 7	XP	2003	2000	Me	98 SE	98
Microsoft	Fingerprint Reader
	Optical Desktop
	Wireless IntelliMouse Explorer
DigitalPersona	U.are.U 4000
	U.are.U 4000B
Testech	Bio-i CYTE
SecuGen	Hamster
	Hamster II
	Hamster III
	Hamster Plus
Crossmatch	V250
	V300
	V300 LC
	V300 LC2
	V500
Hewlett-Packard (Notebooks)	Pavilion HDX
	Pavilion dx6500
	Pavilion dv2500
	Pavilion dv2700
	Pavilion dv6700
	Pavilion dv9700
	Pavilion tx2000
	G6000
	G7000
Compaq (Notebooks)	Presario V3500
	Presario V3700
	Presario V6700
	Presario A900
	Presario C700
	Presario F700

Notes:
· The Crossmatch fingerprint readers are compatible only with the Professional editions of Windows XP and 2000.
· The Hewlett-Packard and Compaq Notebooks can be used only if DigitalPersona Personal 3.0.0.2598 is installed.
· The Microsoft Optical Desktop with Fingerprint Reader and Microsoft Wireless IntelliMouse Explorer with Fingerprint Reader can be used only if DigitalPersona Password Manager is installed.